Shipping Terms
**Payment Methods:** 💳
Users may select products according to their personal preferences and wishes, and choose the "Cash on Delivery" option when placing an order.
Should you need to return an item, please refer to this store's Return Policy.
If you have any questions after receiving your merchandise, please contact our online customer service team immediately; we are available to assist you 24 hours a day!
**Shipping & Logistics Terms:**
1. **Shipping Fees:** Free shipping on all orders storewide.
2. **Dispatch Time** 📦
Once an order has been successfully submitted, we will arrange dispatch in the order in which orders were received. The dispatch processing period is approximately 3 business days. Dispatch services are available at any time—including Saturdays, Sundays, and public holidays.
3. **Estimated Delivery Time** ⏰
Once an order has been processed and dispatched, the estimated delivery time is approximately 7–10 business days.
4. **Delivery Acceptance Instructions** ✍️
When placing your order, please provide a delivery address and contact phone number where you will be available to receive the package.
Upon receiving your merchandise, please inspect the items immediately on the spot. Verify that the outer packaging is intact, that the quantity of items matches your order, and that the packing slip is complete. Do not accept the delivery based solely on an inspection of the product's retail packaging (e.g., the phone box) without first checking the outer shipping carton. If the seal on the outer shipping carton appears damaged or has been broken, you have the right to refuse the delivery.
If you are unable to receive the delivery personally, please authorize another person to accept it on your behalf, ensuring they strictly follow the inspection procedures outlined above. The courier is responsible solely for delivering the package to the specific address listed on the shipping label; any person present at that address (e.g., a receptionist) may sign for the package, and delivery to the specific named recipient cannot be guaranteed.
For security and risk management reasons, orders cannot be modified once the purchase has been confirmed. Please ensure you enter the correct delivery address and phone number when placing your order. We sincerely apologize for any inconvenience this may cause.
If an order becomes undeliverable and is held in limbo due to incomplete or incorrect recipient information, the courier service will hold the package for a period of 5 days. We will notify you via email regarding the issue; please reply to the email or contact our customer service team to resolve it. If we do not receive a response within 5 days, our company will arrange for the package to be returned to our warehouse and will issue a refund. We appreciate your understanding regarding this matter.
**Returns & Refunds** 🔄
1) If the product you ordered is found to be defective, you may apply for a full refund.
2) Regarding the specific methods and conditions for returns and refunds, please refer to the details provided on the product's sales page and within the checkout process at the time of your order. 3) The returned items must remain intact, including all products, promotional gifts, accessories, packaging, and all documents or materials included at the time of shipment. If a paper invoice was issued, it must be returned along with the items; furthermore, you must sign any credit notes or similar documents required by relevant laws and regulations. Failure to do so entitles the Company to reject your request for a return or refund.
4) You understand and agree that in the event you request a return or exchange, or if the Company is unable to accept all or part of your order, or if the contract is cancelled or becomes invalid for any reason, the Company shall handle—on your behalf—the necessary documentation required by relevant laws and regulations, such as invoices or credit notes, for the purpose of processing a refund.
**Delivery FAQs** ❓
**Q1: Can I specify a delivery time when placing an order?**
A: The specific delivery time varies depending on the "Shipping Carrier" listed in your order's delivery details.
**Q2: How do I file a complaint against a courier?**
A: Based on the "Shipping Carrier" listed in your order's delivery details, you may contact that carrier's corresponding local customer service hotline.
**Q3: How long does delivery take?**
A: Typically, delivery is completed within 7 business days from the date the order is dispatched (excluding Sundays).
**Q4: What should I look out for when inspecting the package upon receipt?**
A: Please ensure that the outer packaging is intact. The recipient has the right to refuse acceptance of any package with damaged outer packaging.
**Q5: Do I need to provide identification when receiving a package?**
A: No. The courier is solely responsible for delivering the goods to the specific address listed on the shipping label; anyone at that address (e.g., a receptionist) may sign for the package. Delivery to a specific named individual is not guaranteed.
**Q6: What should I do if my order has been signed for by someone else?**
A: If this occurs, please identify the "Shipping Carrier" listed in your order's delivery details and contact that specific courier company's local customer service department.
**Q7: How can I check the delivery status for orders shipped by partner suppliers?**
A: Please identify the "Shipping Carrier" listed in your order's delivery details and track your shipment through that specific courier company.
If you have any questions regarding specific terms or delivery procedures, please contact us at service@mail.toiunttreoy.com. Our customer service team is available to assist you 24 hours a day, 7 days a week.